Privacy policy
Last updated and effective: Jan. 19th 2017

Access to User Personal Data

In conformity with the French law N° 78-17 dated 6th January 1978 on Information Technology, Data Files and Civil Liberties, you have the right to access and modify personal data. You can contact us going our support page if you want to exercise this right. You have the right to oppose the processing of your own personal information for legitimate reasons.


About LiveMon

LiveMon SAS (“LiveMon”) is a 2015 Brest corporation located at 100 Boulevard Gambetta, Brest 29200, France. Full company details of LiveMon and LiveMon affiliates that may process your personal information can be found on the site.


About this Privacy Policy

LiveMon and its affiliates (“we”, “our”, “us”) commit to taking reasonable measures to protect and respect the personal information and privacy of the user. This policy, our terms of use and any other documentation referred to within this policy provide details of the information that the user may provide to us, or that we may collect from the user, including how we may store this personal data. Any such information may be provided by the user or collected by us when the user connects to or uses any of our sites, products or applications.

We may make modifications to this policy at any time by updating this page, accessible via the site. Where appropriate, the user may be notified of these changes by email. However, it is the user’s responsibility to frequently review this policy to note any updates or modifications.

Please read the following policy carefully to properly understand the means by which LiveMon collect and use the user’s information. For any questions regarding this policy, please send us an e-mail going our support page.


Where We Store User Information

LiveMon is an international organization. The information provided to us by the user or collected by us may be transferred to, and stored at a location different to the country in which the information was provided or collects.

Information provided to us may be stored on our own servers or those of our third-party service providers. In areas of the site, service and technology where the user is required to submit or is provided with a password to access specific sections of such areas, the user is responsible for: (i) keeping this password confidential and (ii) not sharing this password with anyone.

The information of the user may be processed by employees of LiveMon, or the employees of our suppliers, at any of our, or their, global locations. These employees may be engaged in the processing of the user’s payment details, the provision of support services or the fulfillment on the user’s order, among other things.


LiveMon Product

Users may use our product to collect information that is or could be sensitive or personal. LiveMon may have no direct relationship with those whose personal information is processed by our product on behalf of our users. Any individual who wishes to correct, amend or delete inaccurate data under the control of a LiveMon user should communicate directly with our user to resolve such an issue. LiveMon use and disclose such personal information as specified in the agreement(s) between us and our users and/or as required by regulation or law.


Information We May Collect From User

LiveMon will collect information given or provided to us by the user, through forms on our mobile apps and/or websites, service subscriptions, community forums, training sessions and other forms that the user completes. We may also collect and store information given to us by a user via social media, attendance at our events or connecting with us via email, phone or otherwise. Information collected also includes those details provided to us by the user when purchasing our products, participating in forums and surveys, entering our competitions, and through our support channels. This information provided to us by the user could reasonable be used to personally identify the user, including but not limited to, name, email address, date of birth, company information and others.


Personal information that may be collected when a user uses a LiveMon mobile app include:

Location information. We may collect and process information about the user’s geographical location if the user operates any location-enabled services offered by LiveMon. In some cases the user will need to submit personal details to access the functionality of the service. The user will be asked to consent to their information being processed for the specific use;

Device information. LiveMon may collect various details concerning the device being used. These include, where available, unique device identifiers, browser type, operating system, mobile network information and telephone number (if the device is a mobile device);

Unique application numbers. A unique application number and other information such as those details mentioned in section (b) above, may be collected by LiveMon when a user installs or uninstalls an app which contains such a number, or when such a service performs a search for automatic updates.


Personal information that may be collected when a user uses our websites include:

Technical information. LiveMon may collect the IP (internet protocol) address, login credentials, browser type and version, browser plug-in types and versions, operating systems and platforms, and time zone settings of the user;

Specific visit information. LiveMon may collect the complete URL (uniform resource locator) clickstream to, through and from our site, download errors, length of page visits, page response times, page interaction details (clicks, scrolls, hovers), methods used to exit the site and any contact information used to contact our support sites or centers;

LiveMon may automatically collect personal information from those using our products. If using our software, we may collect such information as where and when the software has been used, web pages visited, visit length, which products are used and how frequently, interactions with user interface, the number of agents installed, application types being monitored and other information regarding your technological environment and the devices therein. If products purchased from us are used by a user to collect information about their customers, LiveMon will also receive such information.

Our product is configured to collect metrics regarding performance of servers, databases, applications and logs, as well as their components and all interacting infrastructure under a LiveMon subscription.

LiveMon may receive information concerning a user from our third-party affiliate, service providers, business partners, sub-contractors, analytics providers, credit reference agencies, resellers, and search information providers. The information collected may aid LiveMon in customizing the user’s experience within our products, sites and services, with personalized content. If the user connects to our product or site with social logins, LiveMon will be provided with access to certain details the user has provided within the social logins, and may use, store and disclose such information in accordance with this privacy policy. Please note that the manner in which personal information of a user is stored, used and disclosed is determined by the policies of such third parties and LiveMon have no responsibility or liability for the security and privacy processes of any such parties.


How We Use User Information

  • LiveMon may use the personal information held about users to:
  • Execute obligations arising from any agreements or contracts agreed to by LiveMon and user, and to provide the user with any services, products and information requested;
  • Respond to queries, requests, comments, reviews and questions from the user, concerning our products, services, content, technology and any other LiveMon materials;
  • Provide the user with information concerning our products, services, content, technoglogy and any other LiveMon materials;
  • Notify the user of any changes, modifications or updates to our products, services and company, including changes to our terms of use and this privacy policy;
  • Help in keeping our site, service, products and user data safe and secure;
  • Provide the user with suggestions and recommendations about our products or site that may be of interest to the user;
  • Make improvements and modifications to our content so that it is presented in a manner most effective for the user’s device;
  • Allow and invite the user to participate in interactive features of our site and services, including contests, social media engagements and sweepstakes;
  • Measure and analyze the efficiency of advertising and marketing efforts we target to the user, and to deliver relevant advertising;
  • Administer our products and website for internal operations such as testing, research, data collection and analysis, troubleshooting and survey purposes;
  • Comply with relevant industry standards, our own policies and applicable legal requirements.

LiveMon may also use personal information held about users in various other ways for which specific notice will be provided to the relevant parties at the time of information collection.



Most web browsers have default settings which will accept cookies on the behalf of the user. If the user wishes to remove cookies, cookie preferences can be manually configured within the relevant browser’s settings. Please note that the availability and functionality of the LiveMon service may be affected if the user chooses to reject cookies in the browser. Please see our full policy regarding cookies at LiveMon cookie-policy.


Marketing To The User

We may use information held about the user to provide him/her with information about products or regarding services we feel may be of interest. This may be carried out by contacting the user by phone or by e-mail. If the user does not want LiveMon to use his/her information this way, the user can opt out of receiving promotional emails from LiveMon by following the instructions in those emails or by going to support page. If the user opts out, we may still send non-promotional emails, such as those about the user’s account or our ongoing business relations.


Aggregated Information

LiveMon strive to better understand and serve the users of our products and sites. For this reason, we may often conduct surveys and research focused on customer interest, demographic and behavior based on the personal user data provided to us or collected by us. This data and any research results will be aggregated, and LiveMon may share it amongst our agents, business partners and affiliates. Any aggregated information shared will not identify the user personally.

LiveMon may also disclose, for other lawful purposes, any aggregated user data to aid efforts to present our business and products to current and prospective business partners.


Disclosure Of User Information

The user’s personal information will never be sold by LiveMon for marketing purposes. However, LiveMon may share personal information of the user with any of our affiliates if such sharing is necessary for legitimate business purposes of the company receiving the information, and of the company disclosing the information.


LiveMon may also share personal user information with selected third parties including:

  • Our affiliates, suppliers, resellers, business partners and sub-contractors for the execution of any contract we enter into with them or the user. LiveMon strive to provide the affiliates with the minimum information required for the relevant party to perform their specific function when employing another company;
  • Analytics and search engine providers who assist LiveMon in the improvement, modification and optimization of our site and service;
  • Partners and service providers who aid us in providing our products to our users, and with whom we have a specific, business-based, strategic relationship. These companies are obligated to protect the personal information of LiveMon users and may publish privacy policies of their own on their relevant sites. Such third-party partners may help LiveMon in hosting and/or analyzing data, processing information, delivering products or information, providing customer service, fulfilling orders, managing and enhancing user data, conducting user research and surveys and assessing user interest in products and services.


Circumstances in which LiveMon may disclose your personal information to third parties include:

If all of LiveMon assets are acquired by a third party, or we buy any business or assets. In this case, we may disclose personal user information to a prospective buyer or seller of such assets or business;

The event that LiveMon are under a duty, compelled by any legal obligation or in order to enforce any contracts or agreements with the user to protect the property, rights or security of LiveMon, our customers or others, to disclose or share personal user information. This provision includes the exchange or sharing of information with other organizations or companies to fraud protection or credit risk reduction purposes.



Though we take responsible measures to protect the personal information provided to us from misuse, loss, alteration, destruction or unauthorized access, no internet or email transmission or transaction is ever completely secure. Email sent from us, and email addresses claiming to be us, may not be secure. Please take care when disclosing information and details to us via email.

Please do not send us any personal or potentially sensitive information directly via email or through our products. This includes passwords/authentication/authorization credentials, payment details such as credit card numbers, other financial information, health information, social security and passport details, political documents or opinions, criminal background records, trade union membership details, driver’s license documentation, and religious beliefs among others.


User Rights

Please contact us visiting our support page if you wish to request a review, change or deletion of your personal information, subject to applicable law.


Withdrawing User Consent To Us Using User Information

Please visit our contact page if you wish to withdraw any consent previously provided to us for the processing of your personal information. Upon withdrawal of your consent, we will apply your preferences within a reasonable amount of time, as required by law. When you withdraw your consent, we may continue to process your personal data for limited purposes e.g. to give effect to your request or to safeguard our business. Some circumstances of withdrawing your consent may result in you not being able to use some or all of our products or services.



We encourage parents and guardians to monitor the internet usage of their children and to instruct them never to submit personal information through our websites or products without their permission. We do not knowingly collect the personal information of children under the age of 13. Please do not provide any personal information through our websites or products if you are under the age of 13. Please contact us going our support page if you have reason to believe that a child under the age of 13 has submitted personal information to us through our websites or products. We will endeavor to remove said information from our databases.


Third Party Links

Our website may occasionally contain links to websites of our affiliates, advertisers and partner networks. Please note that our Privacy Policy applies only to our site. If you follow a link to any other website, please note that we do not accept any responsibility or liability for these third parties. Please review these third-party policies before submitting any information to the corresponding site.



We may post client testimonials and other marketing materials on the site, which may feature personally identifiable information. Prior to publishing a customer testimonial, we obtain the customer’s consent to the posting of his/her testimonial and name via email. If your personal details are featured in a testimonial and you wish to have them removed, please visit our support page.



We take measures to best protect and maintain the security of any personal and professional information on the site. However, we do not guarantee that, in spite of our security measures, hackers cannot gain access to your personal information.



Please go to our support page with any questions or comments regarding this policy.

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